Delivery is always free in the UK, £1 to Europe and £1.50 to the rest of the world per delivery
Your tea will be sent on the schedule you chose so either once every two weeks, once every month or once every two months. Please contact us if you would like to change the frequency of deliveries or change the date of one.
Nope, our box is small enough to fit through your letterbox, so you don't have to be home to receive it.
If you chose our bag option, you will receive one 75g of tea each delivery and for our box option you get 3 x 45g bags which is 135g in total. A cup of tea, on average, uses 2.5g per cup and you can usually brew a second cup with the same tea.
Our Tea Merchants search for the best rare and single-origin teas and infusions. These are prepared in the UK and, based on your choices and our special alorithm, we send you an every-changing variety of the teas in each delivery.
Yes, just log into your account and you will have the option to skip renewals or cancel them if that is what you would like to do. On the other hand, you can just email us and we will do it for you, anytime.
Our teas are rare and single-origin. Our Tea Merchants are top of tree UK specialists who only work with rare teas. You won't find these in any supermarket. One way you can tell the difference is the size of the leaves when brewed.
You will be charged on the day of your renewal whenever that may be and a receipt will be emailed. Our payment provider is Stripe who are trusted by the largest online companies. We cannot see or access your card information as it's never shown to us and is not stored on our servers.
This is fabulous loose leaf tea so any form of infuser or teapot and strainer will be needed. Each bag will have the recommended amount, temperature and brew time on the label. It's also possible to add the tea into a single-use teabag that are available from some online stores.
We send all our international deliveries with the Royal Mail who estimate it will take 3-7 working days for each delivery to arrive but you may find more country-specific information on the Royal Mail website via Google.
When you select your subscription, you will be given the option to tell us about any ingredients you are allergic to. If you are allergic to something that is not on the list, please contact us.
For UK deliveries, most arrive a two or three of days after you receive the email saying it has been sent. We tend to pack and send on the renewal day or one or two working days after. At busy times such as Christmas and Father's Day, we pack them as fast as we can. For International, it tends to be 3-7 working days.
Unfortunately, the Royal Mail system only updates after the order is delivered or attempted. There is no tracking for International deliveries. However, if you;re worried, they rarely lose any boxes and we always replace the rare lost ones.
You will receive an email with the details of your order as well as one each time we post your delivery. You will also be sent an email receipt when your subscription renews. Our marketing emails are only sent to thise who opt in and to customers. Every marketing email has a one-click unsubscribe button at the bottom.
We will send you an email when we have sent your tea. It will take a two or three working days to arrive in the post.
There are many ways such as our contact form, our email firstname.lastname@example.org, by phone on 0333 433 0633 or by social media where you'll find us on @BlueTeaBox. We're always ready for a chat in normal office hours so feel free to get in touch. On weekends and evenings, please be patient and we will reply as soon as one of our staff can reply which is likely to be the next working day.