Delivery Estimates

In the UK, the Royal Mail aim to deliver in two or three  working days. They don't make any guarantees but we find them to be very  reliable these days. It's also worth saying that they are extremely good at Christmas and special occasions.

Please note that we cannot guarantee the arrival date of any deliveries so we include a gift certificate with all orders, just in case.

European destinations tend to take three to five working days. The Rest of the World should be six or seven working days.

Depending on the reliability of the local postal service,  remoteness of the address, seasonal weather, etc, the Royal Mail can only estimate delivery transit times. We are very fortunate to say that all our overseas deliveries have arrived safely so far. Amazing, really,  considering some of the remote islands and locations.

Taste Guarantee

To remove any risk in trying our tea subscription, you  have a unique Taste Guarantee. Very simply, if you do not enjoy your tea, we will replace it no matter where you are.

It's also worth mentioning that if, for some reason, your tea package arrives damaged, please let us know. Although the Royal  Mail do not give compensation, we will replace it immediately as we want you to experience our wonderful coffee as soon as possible.

If you have any questions about all of this, you can send us an email or phone on 0333 433 0633 and we will love to answer any questions you may have.